Privacy Policy

Neriva is built for people in a vulnerable moment. We treat your data with the care that moment deserves.

What we collect

• Account info: your email address (via Google sign-in or magic link) is stored in our authentication system powered by Supabase.
• Screening results: your PHQ-9 scores, severity bands, pattern labels, and answers are stored server-side so you can track progress over time.
• Chat messages: conversations with the AI companion are stored so the companion can remember context across sessions.
• Daily check-ins: mood, energy, and notes you log are stored to show you trends and inform your companion.
• Billing data: if you subscribe to Premium, Stripe processes your payment. We store your Stripe customer ID and subscription status, never your card number.

How your data is processed

• Screening interpretations and companion messages are generated using third-party AI APIs (OpenAI or DeepSeek). Your screening data and chat messages are sent to these services to generate responses. We do not use your data to train AI models.
• Reminder emails are sent via Resend when you opt in. Your email address is shared with Resend solely for delivery.

What we do not do

• We do not sell your data. Ever.
• We do not show ads or share data with advertisers.
• We do not have social features. No one else sees your data.
• We do not use tracking cookies. We use privacy-friendly analytics (PostHog) to understand how the product is used, not who is using it.

Data security and storage

Your data is stored in Supabase (hosted on AWS) with encryption at rest and in transit. Row-level security policies ensure that only you can access your own data.

Your rights

You can delete your account and all associated data at any time from your Settings page. If you need help, contact us and we will delete everything within 48 hours.

Last updated: April 2026